Difficult employees are found in almost every workplace. When an employee consistently does not meet the standards of his/her job, it is the leader’s responsibility to take action and intervene. Difficult employees can cause undue stress and affect co-workers negatively.
Dealing with “challenging personalities” means we have to have difficult and unpleasant conversations. Most people avoid confrontation and simply hope that the challenging behavior will go away. Unfortunately, that rarely occurs. In fact, the more we ignore the problem, the more difficult it becomes to address and to solve the challenging behavior.
The challenging employee exhibits difficult and unacceptable behavior in one or more of the following areas:
- Excessive absenteeism
- Patterns of absenteeism
- Personal hygiene
- Disputes with co-workers
- Foul language
- Sexually inappropriate actions
The purpose of this workshop is to provide the skills necessary to deal with a difficult employee by:
- Identifying the Performance Problem
- Defining the Expected Performance Standard
- Exploring Ideas for a Solution
- Writing a Plan for Improvement
- Instituting Disciplinary Action when Necessary