Customers  drive and grow our business.   Much too often customers feel unwanted due to poor service and lack of appreciation, courtesy and respect.  A customer wants answers that are useful and relevant.  Providing excellent customer satisfaction is a skill that must be applied on a constant and regular basis.

Service providers must learn the skills that lead to successful customer experiences and apply the “human touch” with every single customer interaction.

What do Customers Want?

• They want to know that you care about them
• They want you to make them feel special
• They want to feel that they are valuable
• They want to be treated with respect
• They want answers that will resolve their immediate issues

In order to satisfy and retain customers, service providers must deliver the type of excellent service that results in a positive and memorable customer experience.

 WORKSHOP OBJECTIVES:

In this workshop the participants will learn:

• Barriers to internal customer satisfaction
• Customer service principles
• Managing Angry Customers
• Case studies
• Exercises Designed to Improve Customer Service Skills